Getting Started with Cure Clock: A Quick Setup Guide
Before You Start
To use Cure Clock, you'll need:
- A dedicated phone number for your clinic, pharmacy, or hospital (this becomes your WhatsApp Business number)
- A Facebook Business Manager account (required by Meta for the WhatsApp Business API)
- Your patient/customer contact list (in CSV or Excel format)
Don't worry if you don't have the Facebook Business Manager set up — our team will help you through it.
Step 1: Sign Up and Connect Your Number
Create your account at clientarea.cureclock.com. Our onboarding wizard guides you through connecting your WhatsApp Business number via Meta's official API. This process typically takes 15–30 minutes.
Step 2: Choose Your Modules
Cure Clock offers several communication modules depending on your healthcare vertical:
- Appointment Reminders — for clinics and hospitals
- Medication & Refill Alerts — for pharmacies
- Lab Report Delivery — for diagnostic centres
- Medical Rep Module — for pharmaceutical companies
- Distributor Network — for medical distributors
Select the modules relevant to your practice. Core modules are free — you only pay for the Meta conversation fees.
Step 3: Create Message Templates
WhatsApp Business API requires pre-approved message templates. Cure Clock provides ready-made templates for common healthcare scenarios:
- Appointment confirmation and reminders
- Medication dose reminders
- Refill alerts
- Lab report notifications
- Follow-up scheduling
You can customise these templates with your clinic name, branding, and specific instructions. Templates are submitted to Meta for approval — this usually takes 1–24 hours.
Step 4: Import Your Contacts
Upload your existing patient database via CSV. Cure Clock automatically formats phone numbers and validates them. You can also add patients manually or integrate with your clinic management software via our API.
Step 5: Set Up Automation Rules
Configure when and how messages are sent:
- Appointment reminders: Set intervals (24h, 2h before appointment)
- Refill alerts: Configure based on prescription duration
- Lab reports: Trigger automatically when results are ready
Step 6: Go Live
Once your templates are approved and automation rules are set, you're live. Monitor delivery status, patient responses, and engagement metrics from the Cure Clock dashboard.
Need Help?
Our team handles the entire technical setup for you. Contact us and we'll have you running within a day.
Contact sales to get a custom quote for your practice.